How Can We Help?

Please do not hesitate to let our support team know about your experience with PrivateStorage. When you reach out to us your support request is assigned a unique ticket number which you can use to track the issues resolution online. Due to the nature of email based technical support, a valid email address is required to submit a help request.

Featured Knowledge Base Articles

Billing and Being Account-less

How can I pay for PrivateStorage?

Currently the most effective way to purchase our service would be through our payments page on our website. To continue the goal of keeping no user ...

Why use invite codes over other account Identifiers? (email address, username, etc.)

Since invite codes are short, human-pronounceable, and comprised from a known list of phonetically distinct words, they are generally easier to ...

Locating Your Access Information

With our application being account-less the information you need to access your stored data will be saved automatically on to that specific device. ...

How do I access my data stored without any account information?

By downloading and configuring our application, you locally store the credentials you need to locate the pieces of ciphertext, reassemble them, view ...

General

What Security measures does PrivateStorage take to protect my data?

PrivateStorage is an open-source based, decentralized cloud storage system with verified end to end security it is designed to use provider ...

Can I use this anywhere in the world?

As our software utilizes advanced encryption we can expect to see issues from users currently on the banned country list. We cannot 'export' nor ...

What Operating Systems does PrivateStorage work on?

We currently support our application on the following operating systems: Windows Windows 7 Windows 8.1 Windows 10 MacOS MacOS 10.12 (Sierra) MacOS ...

What is a PrivateStorage Credit?

The PrivateStorage Credit (PSC’s) is an anonymous token that allows our users to pay for our service, while keeping your stored information ...

PrivateStorage and Erasure Coding

PrivateStorage will automatically encrypt your desired upload locally, encode it into multiple, unique shards of cipher text, then spread those ...

Guides

PrivateStorage and Your Security Programs

If you experience an issue connecting to the PrivateStorage-Cloud, any Antivirus or Firewall installed on that device could cause this issue. Please ...

Creating a Recovery Key

In the PrivateStorage application, you can create and export a Recovery Key at any time from the main application toolbar (next to the "Preferences" ...

Uploading a new folder

After successfully downloading our application on to your device, securely storing your data securely with PrivateStorage, is quite simple. Place ...

Technical

Why is my backup taking so long?

The reason a backup may take longer than expected may be a litany of variables. To get a better grasp on the issue you are experiencing we would love ...

What happens when I delete a folder from my computer?

Folders stored on the PrivateStorage network can only be retrieved and decrypted by someone holding the capability. When you delete files or folders ...

How does PrivateStorage work?

After you download our software, our application then connects to the storage servers on the PrivateStorage-cloud. When you add a folder, ...

What is a Recovery Key?

To understand the use of a recovery key first you must understand that PrivateStorage is designed to eliminate the need to store any identifiable ...

How Can We Help?

Featured Knowledge Base Articles

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