To continue our love for anonymity, we enacted a 7 day retention policy on support tickets. This means that 7 days after a ticket is resolved by our Support Team, the ticket will be automatically deleted.
While we understand that this may cause a small amount of operational difficulty, we are enacting this policy for additional security and privacy which the increased challenge. As such, we will not be able to search historical tickets.
For example, when a customer says "If you checked my previous ticket from xxxxxxx" due to the tickets being automatically removed after the 7 day period.